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Terms of Service

Last Updated: October 5, 2026

Welcome to Sayknee.

These Terms of Service explain the terms and conditions that apply when you access our website, browse products, place orders, or use services provided through https://www.sayknee.com.

Throughout this website, the terms “we,” “us,” and “our” refer to Sayknee.

Sayknee is an independent online retailer operated in Australia. We operate this online store to sell apparel, footwear, and accessories to customers in the United States.

Our website is powered by Shopify, which provides the e-commerce platform used to display products, process orders, manage payments, and support online shopping services.

By accessing our website, placing an order, creating an account, or using our services, you agree to these Terms of Service together with our:

  • Privacy Policy

  • Shipping Policy

  • Refund Policy

  • Payment Terms

If you do not agree with these Terms of Service, please do not use our website or services.

1. Website Use and Eligibility

By using the Sayknee website, you confirm that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

You agree to use this website only for lawful purposes and in accordance with these Terms of Service.

You must provide accurate and complete information when:

  • Creating an account;

  • Placing an order;

  • Making a payment;

  • Contacting customer support.

If you create an account, you are responsible for maintaining the confidentiality of your account information and all activities performed through your account.

If you believe your account has been accessed without authorization, please contact Sayknee promptly.

2. Products and Product Information

Sayknee provides apparel, footwear, and accessories through our online store.

Product pages include available information such as:

  • Product descriptions;

  • Product images;

  • Materials;

  • Dimensions, where applicable;

  • Available colours;

  • Product options;

  • Pricing;

  • Product features.

Sayknee makes reasonable efforts to ensure product information displayed on the website is accurate and up to date.

Product colours and appearance may vary slightly due to differences in:

  • Screen settings;

  • Device displays;

  • Lighting conditions;

  • Photography conditions.

Customers are responsible for reviewing product descriptions, sizing information, materials, available options, prices, and other product details before completing a purchase.

If an error is identified in product information, pricing, availability, or description, Sayknee may correct the information and notify affected customers.

If a purchased product becomes unavailable before shipment, Sayknee will notify the customer using the contact information provided with the order.

If the product cannot be supplied, the unavailable item will be cancelled and payment received for that item will be refunded to the original payment method.

3. Orders and Order Acceptance

Submitting an order through Sayknee does not automatically create a completed sales contract.

An order confirmation email confirms that Sayknee has received the order request.

Sayknee may cancel an order before shipment when:

  • Payment authorization cannot be completed;

  • Product availability cannot be confirmed;

  • Billing or shipping information cannot be verified;

  • The transaction is identified as unauthorized or fraudulent;

  • A pricing, product, or technical error affects the order;

  • Fulfilment violates applicable laws or regulations.

If payment has already been collected and the order is cancelled, the applicable amount will be refunded to the original payment method.

Customers are responsible for reviewing order information before completing payment, including:

  • Product selection;

  • Quantity;

  • Size or colour options;

  • Shipping address;

  • Contact information;

  • Total order amount.

4. Pricing, Currency and Payment

Sayknee is operated in Australia and sells products to customers in the United States.

Product prices are displayed in the currency selected through the website currency settings.

The final transaction currency and amount are displayed at checkout before payment submission.

The checkout total may include:

  • Product price;

  • Discounts;

  • Shipping charges, if applicable;

  • Applicable taxes or mandatory charges.

Sayknee accepts the payment methods made available through our checkout, which may include:

  • Visa;

  • Mastercard;

  • American Express;

  • Discover;

  • Diners Club;

  • JCB;

  • UnionPay;

  • Apple Pay;

  • Google Pay;

  • PayPal.

The payment methods available for an order are displayed during checkout.

Payment must be successfully authorized before order processing begins.

Payments are securely processed through Shopify and supported payment providers.

Sayknee does not store complete payment card numbers or payment security information on its website servers.

For additional information about payments, please review our Payment Terms.

5. Shipping and Delivery

Sayknee ships orders to customers in the United States.

Orders are processed and delivered according to our Shipping Policy.

Current standard delivery timeframe:

Order Processing Time: 1–3 business days

Transit Time: 4–9 business days

Estimated Total Delivery Time: 5–12 business days after order placement.

Business days are Monday – Friday, excluding Saturdays, Sundays and Australian public holidays.

Order processing follows Australian Western Standard Time (AWST).

Order Cut-Off Time: 6:00 PM AWST.

Orders placed after the daily processing cut-off time, on weekends, or on Australian public holidays will begin processing on the next business day.

Customers are responsible for providing accurate shipping information during checkout.

Delivery delays may occur due to:

  • Carrier delays;

  • Severe weather;

  • Public holidays;

  • Incorrect shipping information;

  • Transportation disruptions.

Tracking information will be sent after shipment when available.

For complete shipping information, please review our Shipping Policy.

6. Returns, Refunds and Replacements

Returns, refunds, and replacements are handled according to our Refund Policy.

Sayknee provides a 30-day return period from the delivery date for eligible voluntary returns.

Eligible returned products must:

  • Be unused and unworn;

  • Remain in their original condition;

  • Include original tags and packaging, where applicable;

  • Include valid order information or proof of purchase.

Customer change-of-mind returns include:

  • Ordering the wrong item;

  • Selecting the wrong size or colour;

  • Changing your mind;

  • No longer wanting the product.

For customer change-of-mind returns, the customer is responsible for return shipping costs.

Sayknee does not charge restocking fees.

Products that arrive damaged, defective, or incorrect should be reported within 7 business days after delivery. This reporting period does not restrict consumer rights that cannot legally be excluded.

For confirmed damaged, defective, or incorrect products, Sayknee provides the applicable remedy, including:

  • Replacement;

  • Refund to the original payment method;

  • Other remedies required under applicable consumer protection laws.

Approved voluntary-return refunds are issued to the original payment method within 3–7 business days after the returned product has been received, inspected, and approved.

Refund timing and remedies for defective or incorrect goods remain subject to applicable consumer protection laws.

7. Consumer Protection Rights

Sayknee operates from Australia and recognises consumer protection obligations that apply to its business and transactions, including the Australian Consumer Law (ACL).

Products sold by Sayknee include consumer guarantees that cannot be excluded under Australian law where those guarantees apply.

Nothing in these Terms of Service, Refund Policy, Shipping Policy, or Payment Terms removes or limits consumer rights that cannot legally be excluded.

Customers located in the United States may also have consumer protection rights provided under applicable U.S. federal and state laws.

These Terms do not exclude, restrict, or modify consumer rights that cannot legally be excluded under applicable law.

8. Customer Responsibilities

Customers agree to:

  • Provide accurate personal, billing, and shipping information;

  • Review product information before purchase;

  • Use products according to their intended purpose;

  • Follow applicable return and refund procedures;

  • Use the website and payment systems lawfully.

Customers must not:

  • Provide false information;

  • Conduct fraudulent transactions;

  • Attempt unauthorized access;

  • Interfere with website security or operation;

  • Misuse another person's personal information.

Sayknee may restrict website access when fraudulent, unlawful, abusive, or security-threatening activity is identified.

9. Intellectual Property

All website content, including:

  • Text;

  • Images;

  • Logos;

  • Graphics;

  • Product descriptions;

  • Website design;

  • Page layouts;

is owned by or licensed to Sayknee.

Website content may not be copied, reproduced, modified, distributed, published, or commercially used without written authorization from Sayknee or the applicable rights holder, except where permitted by law.

10. Privacy and Personal Information

Sayknee collects, uses, stores, and protects personal information according to our Privacy Policy.

Personal information may be used for:

  • Processing orders;

  • Providing customer support;

  • Managing payments;

  • Shipping products;

  • Fraud prevention;

  • Website improvement;

  • Marketing communications permitted by law.

Sayknee does not sell customer personal information.

Customers may request access, correction, or deletion of personal information according to our Privacy Policy and applicable law.

11. Website Availability

Sayknee maintains website access for product browsing, checkout, order management, and customer support.

Temporary interruptions may occur due to:

  • Website maintenance;

  • Technical issues;

  • Security updates;

  • Hosting interruptions;

  • Shopify platform interruptions.

Sayknee may update products, prices, website content, or services when required, subject to applicable law and any obligations relating to existing orders.

12. Limitation of Liability

To the maximum extent permitted by applicable law, Sayknee is not responsible for indirect, incidental, special, or consequential losses arising from website use, product use, or service use.

Nothing in these Terms excludes rights or remedies that cannot legally be excluded under applicable consumer protection laws.

13. Governing Law

These Terms of Service are governed by the laws of Australia.

Nothing in these Terms limits consumer rights available under the Australian Consumer Law or applicable United States consumer protection laws.

14. Changes to These Terms

Sayknee may update these Terms of Service when changes occur to:

  • Website operations;

  • Products or services;

  • Business practices;

  • Legal requirements.

The latest version of these Terms is published on this page.

The Last Updated date at the beginning of this page identifies the most recent revision.

15. Contact Information

For questions regarding these Terms of Service, orders, payments, or customer support, please contact Sayknee.

Store Name: Sayknee

Website: https://www.sayknee.com

Email: hello@sayknee.com

Phone: +61 8 9305 2522

Business Address: 2 TENER CLI, MERRIWA WA 6030, Australia

Customer Service Hours:

Monday – Friday: 9:00 AM – 5:00 PM AWST

Saturday, Sunday and applicable Australian Public Holidays: Closed

Response Time: Within 2 business days

Customer Contact Page:

https://www.sayknee.com/pages/contact

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