Shipping Policy

Last updated: September 7, 2026

Store and contact details

Store name: Sayknee

Business address: 2 TENER CLI, MERRIWA WA 6030, Australia

1. Shipping territory

We currently ship to residential and business addresses within Australia. We do not offer international delivery through the Australian storefront. Checkout availability, the product feed and Merchant Center settings must match this territory.

2. Processing time

Orders are normally processed within one to two business days. Orders placed after 14:00 Australian Western Standard Time, on weekends or on public holidays observed at our business address are treated as received on the next business day.

3. Delivery estimates

After dispatch, standard delivery normally takes three to seven business days for metropolitan areas and five to ten business days for regional or remote areas. Total estimated delivery time is four to twelve business days, depending on destination. These are estimates rather than guaranteed arrival dates unless expressly stated.

4. Shipping charges

Standard shipping within Australia costs AUD 9.95 per order. Standard shipping is free for orders with a merchandise subtotal of AUD 100.00 or more after discounts. The applicable charge is displayed before the customer submits the order.

5. Carrier, fulfilment and tracking

Orders are fulfilled from Australia and normally shipped with Australia Post. When tracking is available, the customer receives a dispatch email containing the tracking link. Tracking may take up to 24 hours after dispatch to become active.

6. Address errors and failed delivery

Customers should verify the delivery address before payment and send corrections to hello@sayknee.com immediately. If a parcel is returned because of an incorrect customer-supplied address, refusal or non-collection, we do not charge an administrative fee. If reshipment is requested, the AUD 9.95 standard shipping charge applies again. No charge applies where delivery failed because of our error or the carrier's fault.

7. GST, customs and duties

Consumer prices include Australian GST where required. Because this storefront ships only within Australia, customers are not charged import duties or international customs fees for orders covered by this policy.

8. Delay, loss and damage

Material delays are communicated through the order contact details. Report a missing or damaged parcel to hello@sayknee.com. We investigate with the carrier and provide the remedy required by the Australian Consumer Law and the sale contract.

9. Split shipments and pre-orders

We may split an order into multiple parcels without adding an undisclosed charge. We do not offer pre-orders unless the product page clearly states the expected dispatch date before purchase. We do not substitute a materially different product without agreement.