Refund Policy

Last Updated: October 5, 2026

This Refund Policy explains the return period, eligibility requirements, return procedures, refunds, replacements and return-shipping responsibilities for purchases made through https://www.sayknee.com.

This policy applies to customers purchasing products through the Sayknee website.

Sayknee is operated from Australia and provides products and customer service to customers, including customers located in the United States.

For additional information about delivery and payment, please review our Shipping Policy and Payment Terms.

1. Return Window

Sayknee accepts eligible returns requested within 30 days after the delivery date.

The 30-day return period begins on the date the customer receives the order.

Eligible voluntary returns include:

• Ordered the wrong item;

• Selected the wrong size or colour;

• Changed their mind;

• No longer wants the product.

Return requests must be submitted within the 30-day return period.

This voluntary return policy does not limit or replace consumer rights, guarantees or remedies provided under the Australian Consumer Law (ACL) or applicable United States consumer protection laws.

2. Return Eligibility

For an eligible voluntary return, the product must:

• Be unused and unworn;

• Be in the same condition as received;

• Include original tags, packaging and accessories; and

• Include valid order information or proof of purchase.

Non-Returnable Items

The following items are not eligible for voluntary change-of-mind returns:

• Products clearly identified as final sale or non-returnable before purchase;

• Personalised or customised products;

• Products that have been worn, washed, used or altered after delivery;

• Products damaged after delivery due to customer misuse or handling.

These voluntary return conditions do not exclude or restrict rights relating to products that are defective, damaged, incorrect or protected under consumer protection laws.

3. How to Request a Return

To request a return, customers must contact Sayknee within the 30-day return period.

Return requests can be submitted through:

Contact Page: https://www.sayknee.com/pages/contact

or by email:

Email: hello@sayknee.com

Customers must provide:

• Order number;

• Customer name and email address used for the order;

• Product details;

• Reason for the return;

• Clear photographs showing the product condition when photographs are needed to verify the return request.

Our customer support team will review the request and provide return instructions after the return request is approved.

Customers must not send products back before receiving return instructions from Sayknee.

4. Change-of-Mind Returns

Change-of-mind returns are voluntary returns requested within the 30-day return period.

For approved change-of-mind returns:

• The customer is responsible for the return shipping cost;

• Returns must be sent by mail;

• Customers are responsible for obtaining return tracking information;

• Sayknee does not charge a restocking fee.

The customer is responsible for the returned package until it is delivered to the designated return address provided by Sayknee.

Sayknee does not refund original shipping charges after the order has been delivered, except when a refund of those charges is required by law.

5. Damaged, Defective or Incorrect Items

Customers should inspect products after delivery.

If a product arrives:

• Damaged;

• Defective;

• Incorrect;

customers should contact Sayknee within 7 business days after delivery.

Customers must provide:

• Order number;

• Description of the issue;

• Clear photographs showing the product condition;

• Photographs of the packaging when the packaging is relevant to the reported issue.

Sayknee will review the information provided and determine the applicable remedy.

For a product confirmed to be damaged, defective or incorrectly supplied, Sayknee will provide:

• A replacement;

• A refund; or

• Another remedy required by consumer protection law.

When a return is required for a confirmed damaged, defective or incorrect product, Sayknee will cover the reasonable return shipping cost.

The 7-business-day reporting period is an administrative requirement for reporting delivery issues and does not remove consumer rights that cannot legally be excluded.

6. Consumer Protection Rights

Sayknee operates from Australia and recognises consumer protection obligations under the Australian Consumer Law (ACL) and United States consumer protection laws applicable to customers in the United States.

Nothing in this Refund Policy excludes, limits or modifies any rights or remedies that cannot legally be excluded.

For customers covered by the Australian Consumer Law, products purchased from Sayknee include consumer guarantees that cannot be excluded.

If a product has a major failure under the Australian Consumer Law, the customer may have the right to a refund, replacement or another remedy provided by law.

For customers located in the United States, this Refund Policy does not limit rights provided by applicable United States federal or state consumer protection laws.

The voluntary 30-day return policy described in this document is additional to mandatory consumer rights.

7. Refunds

Returned products are inspected after they are delivered to the designated return address.

For approved voluntary returns, refunds will be issued to the original payment method within 3–7 business days after the returned product has been inspected and approved.

Customers will receive confirmation once the refund has been processed.

After Sayknee issues a refund, the time required for the funds to appear in the customer's account depends on the customer's bank, card issuer or payment provider.

Refunds will not be issued for returned products that do not meet the eligibility requirements described in this policy, except when a refund is required by law.

8. Late or Missing Refunds

If a refund has been confirmed but has not appeared in the customer's account:

1. Check the original payment method used for the order;

2. Contact the bank, card issuer or payment provider;

3. Contact Sayknee if the refund remains unavailable after the payment provider's stated processing period.

For assistance, contact:

Email: hello@sayknee.com

Please include your order number when contacting us.

9. Exchanges and Replacements

Direct exchanges are not available for customer preference returns.

If you would like a different item, size, colour or style, please return the eligible item according to this Refund Policy. After the return has been processed, you may place a new order for the preferred item.

For items confirmed to be damaged, defective or incorrect upon delivery, Sayknee will provide a replacement or refund to the original payment method.

If a replacement is unavailable, a refund will be issued to the original payment method.

10. Return Method and Return Costs

Return Method: By mail

Return Window: 30 days from delivery date

Restocking Fee: None

Change-of-Mind Return Shipping: Customer responsibility

Damaged, Defective or Incorrect Product Return Shipping: Covered by Sayknee

Customers must retain proof of postage and tracking information until the return process has been completed.

11. Contact Information

For questions about returns, refunds, replacements or this Refund Policy, please contact Sayknee:

Store Name: Sayknee

Website: https://www.sayknee.com

Business Address: 2 TENER CLI, MERRIWA WA 6030, Australia

Phone: +61 8 9305 2522

Email: hello@sayknee.com

Contact Page: https://www.sayknee.com/pages/contact

Customer Service Hours

Monday – Friday: 9:00 AM – 5:00 PM AWST

Saturday, Sunday and applicable Australian Public Holidays: Closed

Normal Response Time: Within two business days