Privacy Policy

Last updated: September 7, 2026

Store and contact details

Store name: Sayknee

Business address: 2 TENER CLI, MERRIWA WA 6030, Australia

1. Scope and privacy contact

The operator of Sayknee is responsible for personal information handled through this store. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply. Where an exemption applies, we continue to follow this published policy as a service commitment. Privacy questions, access requests and complaints may be sent to hello@sayknee.com, by telephone at +61 8 9305 2522, or by post to 2 TENER CLI, MERRIWA WA 6030, Australia.

2. Personal information collected

Depending on how you use the store, we may collect identity and contact details, billing and delivery information, order and return history, payment tokens and transaction status, account information, customer communications, device and log information, cookie identifiers, marketing preferences, fraud signals and product-safety records.

3. Sources and purposes

Information is obtained from you, your device or browser, Shopify, payment providers, Australia Post, fraud-prevention tools and service providers. We use it to process orders and payments, deliver goods, manage returns and refunds, provide support, maintain security, prevent fraud, meet taxation and product-safety duties, manage legal claims and send marketing where permitted.

4. Collection, use and disclosure

We collect, use and disclose personal information only for purposes reasonably connected with operating the store, complying with law or another purpose notified to you. Where consent is required, it may be withdrawn for future activities.

5. Cookies and marketing technologies

Essential technologies support the cart, checkout, security, fraud prevention and consent storage. Non-essential analytics, personalisation and advertising technologies are activated only after consent where required. Cookie choices can be changed through the cookie-preference control displayed on the website.

6. Service providers

Shopify provides the e-commerce platform. Shopify Payments and supported card networks process payments. Australia Post supports delivery and tracking. Hosting, security, analytics, advertising and customer-service providers receive only information reasonably necessary for their services and are identified through current cookie and service disclosures.

7. Overseas disclosure

Some service providers may process information outside Australia. We take reasonable steps required by applicable law to ensure appropriate handling and disclose overseas locations where required. Contractual and technical safeguards are used for cross-border processing.

8. Retention and security

Order, invoice and taxation records are generally retained for up to seven years. Customer-support and ordinary contractual-claim records are generally retained for three years. Technical security logs are generally retained for up to twelve months. Marketing information is retained until consent is withdrawn or it is no longer required; limited suppression records may be retained for up to three years.

We use proportionate technical and organisational safeguards, role-based access and secure payment providers. No transmission or storage method can be guaranteed completely secure.

9. Access and correction

You may request access to or correction of personal information by emailing hello@sayknee.com. We may verify identity and may refuse or limit a request only where permitted, with reasons where required.

10. Direct marketing

Marketing messages are sent only where permitted by the Spam Act 2003 and include a functional unsubscribe method. An unsubscribe request is implemented within the legally required period. Service, security, order and recall messages are kept separate from promotional communications.

11. Data breaches, automated tools and children

Suspected data breaches are assessed promptly. Where the Notifiable Data Breaches scheme applies, we notify the Office of the Australian Information Commissioner and affected individuals as required. Fraud tools may generate risk signals, but significant adverse decisions receive human review where required. The store is intended for customers aged 18 or older.

12. Complaints

Send a privacy complaint to hello@sayknee.com. We acknowledge it within two business days and aim to respond within 30 calendar days. You may also contact the Office of the Australian Information Commissioner.

13. Changes

Material changes are dated and published on this page. A new purpose requiring consent is not applied retroactively without appropriate notice.